Asked by Baroness Randerson To ask Her Majesty’s Government
what action they are taking to ensure improvements in the
performance of rail franchises run by Govia Thameslink Railway. The
Parliamentary Under-Secretary of State, Department for Transport
(Baroness Sugg) (Con) My Lords, passengers on this route have
not had the level of service they...Request free trial
Asked by
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To ask Her Majesty’s Government what action they are taking
to ensure improvements in the performance of rail
franchises run by Govia Thameslink Railway.
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The Parliamentary Under-Secretary of State, Department for
Transport (Baroness Sugg) (Con)
My Lords, passengers on this route have not had the level
of service they expect or deserve, and we are sorry to them
for the disruption that has been caused. We are working
closely with Govia Thameslink Railway and Network Rail to
deliver a better service to passengers through a range of
actions. We have invested £300 million for Network Rail to
improve infrastructure resilience, and agreed a £13.4
million package with GTR to pay for key passenger
improvements.
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(LD)
Last week’s NAO report is a woeful catalogue of government
errors, including the failure to assess the impact of
potential industrial action, the failure to ensure enough
drivers and a contract structure with no incentive to avoid
strike action. The £13.4 million financial settlement the
Minister just mentioned is judged by the NAO to remove the
incentive for Govia Thameslink to improve. In the light of
that judgment, can the Minister explain how and why things
will now improve? Can she promise us that passengers’
interests will be put absolutely at the centre in future
franchises?
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My Lords, we broadly accept the recommendations of the NAO
report. We accept we have made mistakes and are learning
lessons. I assure the noble Baroness that we will put
passengers at the forefront in our future franchising
decisions. We are listening to passengers and acting on what
they tell us. We are opening public consultations as part of
the franchising process and will use the responses to inform
our decisions.
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(Lab)
My Lords, could the Minister explain one thing in the
National Audit Office report? It said that the timetable that
the Department for Transport agreed could not, according to
Network Rail, be operated and that it was trying to put too
many trains on the line. I understand there is the same
problem on the east coast main line, which is why things have
gone wrong there. When will the Government look at the
timetables, with Network Rail, before they let franchises?
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My Lords, the department did take National Rail’s views on
feasibility into account. As part of the evaluation of the
bids for this franchise, and indeed all franchises, we look
at National Rail’s concerns. It had concerns about all of the
bidders’ timetables propositions in this instance, although
Govia’s proposition had a lower risk rating than other
bidders. Network Rail said that the proposed timetable needed
more development at the beginning of the franchise, and we
agreed with that. The Thameslink timetable was some years
off, and the project, as the noble Lord knows, was a complex
one. We always accepted that more work would need to be done,
and we have been working with Network Rail to finalise the
timetable. I agree with the noble Lord that we need to work
more closely with Network Rail to make sure that the
timetables can be delivered in the future.
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(Lab)
My Lords, in light of the Carillion fiasco that we are facing
now, it seems to me that the Government changed their
strategy in the last round of franchises, in that they
encouraged a smaller number of companies, with subsidiary
companies running the actual franchises, as highlighted in
the NAO report, whereas Govia Thameslink covers a number of
companies. It also applies to Arriva in the north. We had a
situation with the Lakes line where there were no trains over
five years old, whereas with Northern Rail there are no
trains under 30 years old.
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My Lords, we are investing heavily in rolling stock, and
passengers in the north will see new trains rolled out across
all the lines. We have set out changes in our rail strategy
on how we will approach rail franchises to ensure that we get
the best of both worlds. The new model will keep the benefits
of privatisation while maintaining vital infrastructure in
public hands and preparing our railways to meet the
challenges of the future. This large franchise was designed
to deliver Thameslink. We are actively looking at the size of
that franchise and expect in future to split it up into
smaller franchises that can better deliver what passengers
need.
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(Con)
My Lords, all over the world railways run at a loss, largely
to do with the fact that track maintenance costs are
inherently high and very difficult to manage. High Speed 2,
if it is ever built, will run at an enormous loss. Does the
Minister agree that, without the profit motive, any
nationalised railway would run at even greater losses?
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I agree with my noble friend. The privatisation of passenger
services has helped to transform our railways, with private
sector competition delivering innovation and private
investment. As I said, the changes in the rail strategy that
we have announced will improve the franchising process.
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(LD)
Would the Minister go back to the answer to the previous
question that she was asked? The splitting of this franchise
into two is probably not a good idea. I worked on the
original Thameslink franchise, and the idea was to connect
north and south London under one management with one railway.
Any splitting of the franchise would waste money on
management and undermine the productivity of train crews. I
ask her to think very carefully about what she has just said.
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I reassure the noble Lord that we will be considering this
very carefully. I will certainly feed his comments back to
our new Rail Minister.
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Lord (Lab)
Does the Minister accept that it is the duty of the
Department for Transport to assure itself that bidders are
capable of delivering? If the answer is yes, why has it
failed on so many occasions?
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I agree with the noble Lord that it is indeed the DfT’s
responsibility to ensure that bidders can deliver. As I say,
we have looked carefully at the NAO report and will be
learning lessons from it. There are a number of reasons why
passengers have suffered disruption on Southern, such as
infrastructure works and the process of introducing new
trains. However, I want to be clear that the main cause of
the widespread disruption in this case was union action. We
have seen an unprecedented 39 days of strikes by the RMT,
which have directly led to the terrible time that passengers
have experienced. Until the RMT calls off its strikes,
passengers will continue to suffer.
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