Extract from PMQs - July 19

Q10. Does the Prime Minister know that her universal credit process is failing my constituents? The Salvation Army and Streetlife report that vulnerable Blackpool people are juggling a month’s money without help, that there are unfair sanctions for people with mental health issues, that a six-week wait for money is causing more stress, and that there is a phone helpline that Citizens Advice says can cost claimants 55p a minute and take 39 minutes to answer. Can she start by getting them a freephone number? [900580]

The importance of the universal credit scheme is that it is ensuring that being in work always pays. With the universal credit scheme, we are seeing more people getting into the workplace. The DWP is constantly looking at the scheme and how it is operating around the country to ensure that any problems that people raise are addressed.