Minister for Indo-Pacific (): FCDO Services operates as
a trading fund of the Foreign, Commonwealth and Development
Office (FCDO). In line with normal practice, I have set the
following performance targets for 2026-2027:
- An in-year surplus before interest, tax and dividend;
- Achievement of the return on capital employed (ROCE) of at
least 6.5% (weighted average);
- A productivity ratio of at least 82%, measuring actual
billable hours versus available billable hours;
- An in-year customer satisfaction rating average of at least
82;
- An average Civil Service People Survey score for Employee
Engagement' of at least 61%; and
- An average Civil Service People Survey score for My Manager'
of at least 65%.
FCDO Services will report to Parliament on its success against
these targets through its Annual Report and Accounts for
2026-2027.
FCDO Services is an executive agency and trading fund of the
FCDO. It provides a range of integrated, secure services
worldwide to the FCDO and other UK Government departments,
supporting the delivery of government agendas. Services include
protective security, estates and construction, cloud computing,
communications and monitoring, logistics, translation and
interpreting. This is combined with a portfolio of global
maintenance work. FCDO Services also manages the UK National
Authority for Counter Eavesdropping (UK NACE), helping protect UK
assets from physical, electronic and cyber-attack.
