“My Government will improve critical infrastructure with
legislation to clean-up the water industry” The Government
was elected with a clear mandate to clean up the rivers, lakes, and
seas, having inherited record levels of pollution incidents from
water companies. In under two years, it has taken swift, decisive
action: introducing the Water (Special Measures) Act to raise
standards, enforce accountability, and make pollution cover-ups a
criminal offence;...Request free trial
“My Government will improve
critical infrastructure with
legislation to clean-up the water
industry”
- The Government was elected with a clear mandate to clean up
the rivers, lakes, and seas, having inherited record levels of
pollution incidents from water companies. In under two years, it
has taken swift, decisive action: introducing the Water (Special
Measures) Act to raise standards, enforce accountability, and
make pollution cover-ups a criminal offence; banning more than £4
million in bonuses for polluting water bosses; unlocking £104
billion of private investment to rebuild vital infrastructure;
and commissioning Sir to lead the most
comprehensive independent review of the sector since
privatisation.
- The situation demands further bold action to deliver
fundamental, long-term reform. This once-in-a-generation Bill
will shift the sector away from a system where water companies
mark their own homework by putting in place stronger, active
supervision and oversight through a powerful new regulator
capable of integrated management of the water system. Alongside
the Bill, the Government is also taking forward non-legislative
reforms to end the era of Operator Self-Monitoring.
Together, these changes will deliver cleaner water, strong
protections for customers and the environment, more reliable
services, and a stable, long-term framework to support sustained
investment.
What does the Bill
do?
- The Bill will strengthen confidence in the water sector –
restoring the public's trust, giving investors the stability to
back long-term upgrades, and providing the clarity needed to
support economic growth. It will ensure the sector plays
its full part in delivering
clean water and a healthy
environment.
-
Put consumers firmly first with a new Water
Ombudsman to ensure complaints are taken seriously and
resolved quickly, strengthening consumer advocacy, and
providing stronger customer protections –helping households
understand, manage, and get better value from their water
bills. In delivering reform, the Government will ensure that
higher ambitions for the water sector and better, lasting
outcomes for customers are delivered in the most effective
and efficient way, keeping customer bills affordable and as
predictable as possible.
Create a new, independent and integrated water
regulator by bringing together the relevant functions of
Ofwat, the Drinking Water Inspectorate, the Environment Agency
and Natural England. This will end today's fragmented oversight
and ensure the regulator has a complete view of company
performance. With clearer accountability, stronger teeth, and the
right tools to identify problems earlier and act decisively, the
new regulator will help restore the public's confidence that the
sector is properly overseen and drive the long-term investment
the system needs. This directly supports the Chancellor's
Regulation Action Plan by ensuring the water regulator helps
unlock growth rather than hold it back.
-
Deliver cleaner rivers, lakes, and seas by
providing the legislative tools to ensure targets are
ambitious, enabling pre-pipe solutions like sustainable
drainage systems to reduce spills and consolidating and
strengthening agricultural pollution rules. Outdated
frameworks will be updated so pollution is tackled at source
and environmental standards keep pace with new pressures.
This will be supported by attracting and securing the
long-term investment needed to bring the waterways back to
good health.
-
Unlock economic growth and housing delivery
through reforms to the New Appointments and Variations
framework, which enables new water and wastewater companies
to be appointed for new developments. This will support the
delivery of ambitious housing targets, alongside strengthened
planning powers, and measures to promote competition in
infrastructure delivery. These changes will help unblock
major growth corridors such as Oxford-Cambridge and support
the Northern Growth Strategy. This will help get critical
water infrastructure built faster, support new homes, and
lower long-term costs for consumers.
-
Strengthen the financial resilience and long-term
stability of the sector through a modernised
economic regulation regime including the new regulator taking
a supervisory approach to improve oversight and establishing
a Performance Improvement Regime to ensure earlier
intervention for poorly performing water companies. Reforms
to the dispute process will align water regulation with other
sectors, enabling faster, more targeted decisions. These
reforms will restore confidence, reduce risk, and create a
stable, long-term investment environment needed
to fund the upgrades the
water system depends on.
Build long-term resilience into the water system
through statutory resilience standards and better asset mapping.
These reforms will be underpinned by clearer long-term planning
and strengthened strategic guidance, giving the sector the
stability needed to invest in resilient assets for the future.
This will be backed by stronger powers for the regulator to
enforce security, including no-notice inspections to ensure
realistic testing of security measures.
-
Strengthen drinking
water protection
and public
health by giving the new regulator stronger
enforcement powers and responsibility for convening expert
advisory groups to keep drinking water standards
world-leading.
-
Boost water efficiency and secure future
supplies by accelerating the use of smart metering
to enable customers to identify leaks, reduce water wastage,
and realise bill savings; all while encouraging the uptake of
water-efficient appliances through the forthcoming water
efficiency labelling scheme. This will support fairer and
more transparent charging as bills reflect actual water use.
This will be complemented by the digital communication of
drought and temporary-use restrictions, as well as by driving
water reuse infrastructure across homes and businesses,
cutting leakage, reducing bills, and
easing pressures on supplies.
-
Create a stable, long-term planning
framework by consolidating existing water industry
planning into two core planning frameworks and exploring
establishing national water targets. This would give
companies, investors, and regulators clear five, 10, and 25
year direction and the potential to reduce duplication and
unnecessary administrative burden where planning and
reporting are streamlined.
Territorial extent and
application
- The Bill will extend and apply to England and Wales, with
some measures expected to apply to Scotland.
Key facts
-
The water industry in England and Wales was privatised
in 1989, water supply and sewerage are delivered by 16
private companies. However, unlike most markets, water
companies are regional monopolies with limited competition.
England and Wales are unusual in having a fully privatised
water system, whereby companies own the assets, infrastructure,
and operation of water services.
The water system, regulation and the regulators have
failed customers and the environment. In the 37 years
since privatisation the population has grown by 11 million,
climate change and aging infrastructure has created unprecedented
demands on the water system and reform is now needed. This has
been compounded by a failure of regulation, with a system that
relied too heavily on water companies
marking their own homework.
-
The legislative and regulatory framework developed by
successive Governments has left a complex and fragmented
regime. Within this context, water companies are not
delivering what is expected of them, both by regulators and the
public. This poor performance is evident in Ofwat requiring
companies to return £157.6 million to customers in 2025–26 due
to underperformance, and Ofwat's 2024–25 performance-related
pay assessment confirmed more than £4 million of unfair bonuses
were blocked using new powers in
the Water (Special
Measures) Act.
-
Pollution pressures have also come from
agriculture, affecting around 41 per cent of water
bodies (more than wastewater at 36 per cent). Between 2020-25,
49 per cent of farms inspected by the Environment Agency were
not fully compliant with agricultural water regulations.
-
To address
these challenges,
the Government
commissioned the
largest review of the water sector since
privatisation. The Independent Water Commission
revealed the scale and severity of the problems in the water
sector. Gearing (levels of debt) at some companies has gone
above 80 per cent, making them vulnerable to financial shocks.
The lack of strategic direction is clear through the four
different types of investment plans required of companies, the
46 statutory obligations on companies set out in the Water
Industry Strategy Environmental Requirements, and the over 26
pieces of legislation covering the sector.
-
There is limited evidence of improvements without
intervention. In England, serious pollution incidents
were up 60 per cent in 2024 compared to 2023. Data from Event
Duration Monitors installed at storm overflows nationwide shows
that discharges into rivers, lakes and seas occur for millions
of hours each year - 3.61 million hours in 2024 and 1.8 million
hours in 2025, largely depending on rainfall. The National
Infrastructure Commission has stated that we will face a five
billion litres a day shortfall for public water supplies by
2055 if action is not taken.
-
Around 19
per cent of
water entering
distribution in
England is
still lost to
leakage. This means almost one-fifth of treated
drinking water never reaches a tap.
Transformative change is therefore needed to secure a
system that will work for the long-term. This Bill
delivers that change. The majority of measures in this Bill are
underpinned by the extensive engagement, research, and
recommendations made by Sir in his final report and set out in the Water White
Paper.
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