The Department for Energy Security and Net Zero has published a
document summarising the findings and recommendations of the call
for evidence.
Over 20,000 responses were received from a range of stakeholders
from across the energy sector, as well as consumer groups,
community groups and private citizens.
The feedback informed the findings and actions outlined in the
final review.
See the Ofgem Review.
Read the full outcome
A review of Ofgem: call for
evidence – summary of responses
PDF, 310 KB, 42
pages
Original call for evidence
Summary
We're seeking evidence and views on the kind of regulator Ofgem
needs to be to meet future challenges and protect consumers.
This call for evidence ran from
9am on 19 December 2024 to 11:59pm on 28
February 2025
Call for evidence description
We are undertaking a review of Ofgem, with the aim of revisiting
the role of the regulator to ensure that it can support an energy
market where innovation and high standards help drive better
products and services for consumers, giving them more options to
make choices more suitable for their circumstances.
The review will focus on:
- Ofgem's mandate
- the powers it has to protect consumers
- its scope and remit
- the standards it sets
- how redress is made when standards are not met
This call for evidence is a first step of the review:
Read our call for evidence privacy
notice.
Background
Government wants to see an energy market with healthy sustainable
competition that delivers better outcomes for consumers, and a
regulator that drives up consumer standards. Restoring the
reputation of the energy market is also a vital part of the our
mission for the UK to become a clean energy superpower, with
people rightfully expecting cleaner, cheaper, more secure energy
to be delivered by trustworthy and reliable companies.
Ofgem was established almost a quarter of a century ago as the
independent regulator for the gas and electricity markets in
Great Britain. At the time, a system of independent regulation
was established to drive the move towards competition in gas and
electricity supply and replicate the benefits of competition in
the monopoly gas and electricity networks. Since then, the remit
of the regulator has evolved and expanded over time to encompass
broader aims, such as supporting government to meet its net zero
targets and in delivering social and environmental schemes.
Documents
A review of Ofgem: call for
evidence
PDF, 343
KB, 31 pages
A review of Ofgem: call for
evidence (HTML)
HTML
