Anyone who pays business rates – and thinks their current
valuation is wrong – is being encouraged to sign
up for a business rates valuation account.
If you do not have an account already, or
have not used yours for some time, it can
take 15 working days to register
and claim your property.
You have until 31 March to request changes
to your current valuation by:
From 1 April, a new rating list and new valuations
take effect and you will only be able to request
changes to your new valuation.
The VOA has updated the rateable values of all non-domestic
properties in England and Wales. This is known as a
revaluation.
Revaluations are carried out every 3 years to reflect
changes in the property market.
Requesting changes to your valuation
To request changes to your property's current valuation,
sign in to your business rates valuation
account.
If you do not have an account, you should register now and
claim your property.
It can take up to 15 working days to complete the
verification process and claim your property.
Any changes made to your 2023 valuation could result in your
property's rateable value going up or down. They may also affect
your future valuation.
Signing in to your account
You will need a Government Gateway user ID and password or One
Login account to sign into your account.
If your Government Gateway user ID has been inactive
for 3 years or more, it may have
been deleted for security reasons. In that case, you
will have to create a new account and reclaim your property.
This may take up to 15 working days to
process.
Support and further information on setting up an
account are available on GOV.UK.
More information
You can also see the future rateable value of your
property without logging in, using our find a business rates
valuation service on GOV.UK.
Contact your local council if you have questions about:
- your business rates bill
- reliefs
- payments
Read more about why we
have a deadline for requesting changes to your property
valuation.
The Valuation Office Agency will be integrated into its parent
department HMRC on 1 April 2026. This will
not impact any live or future cases, or the way you use
our services. You will be able to access your business rates
valuation account as normal.
