AI experiments see “Humphrey” help townhalls cut costs and improve services

Local councils across the country are trialling a new AI tool called ‘Minute' – part of the “Humphrey” suite being rolled out across Whitehall – to cut burdensome admin tasks to improve services for citizens as part of the UK Government's Plan for Change.

It comes as the Prime Minister brings together Heads of the Devolved Governments and elected English Mayors today at the Council of the Nations and Regions for talks on recent trade deals, as well as how AI can improve public services and maximise the technology's benefits for people across UK. ‘Minute' has been used to take notes in the meeting, marking the first time AI has been used in a meeting chaired by a UK Prime Minister.

25 local councils are currently taking part in the early-stage trial of ‘Minute' to speed up note taking across the services they provide, including West Berkshire Council and Stockton-on-Tees Borough Council. This includes streamlining burdensome admin tasks in the planning process to help hit the Government's target of building 1.5 million homes by 2030.

This could help speed up actions after planning meetings, allowing officers to focus on the task at hand, rather than paperwork, and make informed decisions to get homes built. This will support approvals, so bricks can be laid and homes built faster.

The tool also helps take detailed notes in meetings between social care workers and their supervisors, allowing workers to focus on offering more support instead of being bogged down by bureaucracy. 

The trial comes as alongside a push from government to help local councils use technology to improve the dozens of essential services they are responsible for delivering to local residents – from planning approvals to housing, pest control and parking permits. It includes a new AI Knowledge Hub published today, sharing exciting examples of how local councils are using technology so others can learn from them – such as an AI assistant that speeds up the reporting of fly-tipping and graffiti in central London.

‘Minute' is part of ‘Humphrey', the package of AI tools built to help civil servants deliver for ministers and the public more effectively. It uses generative AI to turn meetings into notes and adds unique tools to help tweak and correct summaries more efficiently. Early tests of the technology in central government showed that officials were saved, on average, from one hour of admin per one hour meeting, with nearly half of them saying note-taking is the least enjoyable part of their job.

In the pilot, the tool helps local councils automate requirements for note taking and record keeping so officials can focus on helping residents more quickly.

The trial announced today follows the Prime Minister setting out that he will “push forward with the digitisation of government services” to find £45 billion worth of productivity savings to make the state more productive and agile and deliver the Plan for Change.

AI and Digital Government Minister Feryal Clark said:

“From parking permits and planning permission, local councils handle some of the services that impact our daily lives most. For too long, they have been left to fend for themselves when keeping up with rapid innovations in AI and digital technology – when we know it has huge potential to help solve many of the challenges they face.

“That's why “Humphrey”, a suite of exciting AI tools built in my department, is being sent to townhalls to help them fast track planning decisions, build 1.5 million homes and take meeting notes more quickly. This is just the first step as we are also going to work with local councils to help them buy and build the technology they need to deliver our Plan for Change and support their local communities more effectively.” 

Lords Minister for Housing and Local Government Baroness Taylor said:

“Local councils are on the frontline of housing delivery, and we're backing them with cutting-edge AI technology like ‘Minute', so officers can spend less time buried in admin and more time helping to get Britain building.

“This is alongside our landmark reforms to deliver 1.5 million homes, including the Planning and Infrastructure Bill, which will get working people and families in to secure homes and boost economic growth right across the country.”

Earlier this year, the government's State of Digital Government Review unveiled that local councils were spending £5 billion per year on technology, despite employing half the number of digital specialists they should be. The report also found that each of the 320 local authorities negotiate technology contracts with big tech companies independently – when many are buying exactly the same tools – making this spending much less effective. 

Work has also begun to look at how technology built by the UK Government, like the upcoming GOV.UK App which will give people access to public services on their phones, can help councils save money while delivering a better, more consistent service for citizens. It will also aim to improve data sharing between councils and other public bodies, as well as helping councils negotiate contracts together and share best practices.

It comes alongside a new AI Knowledge Hub being published, sharing practical examples of how AI is being used in government and across local councils so other organisations across the UK can take their work forward. The publication of the website delivers against a recommendation made in the AI Opportunities Action Plan, aiming to help the public sector adopt AI more quickly and effectively.

Other areas set to be discussed today include how by working with Devolved Governments and Mayors the UK can ensure it has the infrastructure and capability needed to power AI, and ways to facilitate better data sharing.