Gambling Commission: Have your say on how consumer-led deposit limits work

The Gambling Commission is calling for views on how to achieve consistency and clarity for consumers when they choose to set deposit limits.

Today's consultation links to new rules aimed at increasing consumer control over deposit limits which will come into force on 31 October 2025.

The consultation, which runs until 30 April, is seeking opinions on how deposit limits are defined and communicated to customers.

Typically, ‘deposit limits' have worked as a simple limit on the amount a customer can deposit over a specific time period. For example, if a customer chooses to set a £20 weekly deposit limit they can deposit a maximum of £20 into their account in that week.

Recently, some operators have been providing ‘net deposit limits', where withdrawals are also taken into account. For example, if a customer chooses to set a £20 weekly deposit limit but then withdraws £10 then the total amount they can deposit that week goes up to £30. This can be confusing for customers, especially if the descriptions for the different types of limit are similar.

Today's consultation is the fourth consultation linked to the 2023 Gambling Act Review White Paper High stakes: gambling reform for the digital age (opens in new tab).

Read our consultation and have your say (opens in new tab)