Putting consumers first: empowering and protecting energy consumers

Putting consumers first: empowering and protecting energy consumers

This plan sets out how the government aims to empower and protect consumers in the retail energy market, increasing transparency and competition, and enhancing consumer protection.

It includes:

• the development of a new smart metering code of practice
• investigating how to make it easier for consumers to compare energy prices between different offerings and tariffs
• working with Ofgem on the publication of a wider range of supplier performance data