HM Land Registry has launched a new initiative to help new
conveyancing staff get to grips with the practices and processes
involved in lodging high-quality applications, right from the
word go.
Comprising a varied and comprehensive range of basic training
materials, ‘HM Land Registry Essentials’ is a self-service
training package aimed at helping new staff, as well as more
experienced colleagues wanting an opportunity to refresh their
knowledge.
The training package includes a mix of short videos, on-demand
webinars, flowcharts and guidance covering some of the most
common issues facing new starters to the sector.
These include how to calculate certain Scale 2 fees as well hints
and tips on avoiding requests for information (requisitions)
relating to forms and deeds, execution, restrictions and
variations in names.
There’s also an easy-to-follow look at the three parts that
generally make up a title register.
Pauline Mullen-Bray, HM Land Registry’s Customer Experience
Delivery Manager, commented:
We’re well aware that the land registration process can be
challenging even for experienced staff, but doubly so for people
new to the sector. So we’ve specifically designed the package
with ‘new starters’ in mind to help them get to grips with the
practices and processes involved in a digestible way, and to
support them in preparing and submitting high quality
applications.
The package is a comprehensive mix of easy to follow and
interactive guidance, which we hope will assist ‘new starters’
and indeed anyone in the sector who is trying to unravel some of
the complexities in the registration process in a faster and
smoother way.
Whether it’s calculating fees, understanding the title register,
avoiding requests for information, or gaining an insight into
caseworkers’ decision-making process – and much more besides – we
hope this ‘one stop shop’ will make things easier.
The on-demand webinars make up an application quality workshop,
hosted on our Go To Webinar platform at How to
avoid requests for information (requisitions), which
customers can dip into to suit their particular needs and
circumstances.
To bring a human dimension to the training, we’ve added an
interactive element to each webinar, as well as including a ‘Day
in the life of a caseworker’ video.
‘A day in the life of a caseworker’ is expressly designed to show
participants why caseworkers make the decisions they do, to
promote two-way understanding and underline the importance of
getting applications ‘right first time – every time’.
The full set of resources can be found here: HM Land Registry Essentials -
GOV.UK (www.gov.uk).
Essentials at a glance
The package comprises:
- a short ‘What HM Land Registry does’ explanatory video
- a ‘How HM Land Registry fits into the conveyancing process’
video
- an ‘on-demand’ application workshop comprising six webinars
on ‘How to avoid requests for information (requisitions)’,
featuring an Introduction, Restrictions, Execution of Deeds,
Forms and Deeds, Variations in Names and ‘A day in the life of a
caseworker’
- a Fees Flowchart to help with calculating the correct fees
for Scale 2 applications involving transfers or assents for no
monetary consideration, which are not currently covered by
our fees
calculator
- three webinars about calculating fees for Transfers or
assents involving shares; Transfers or assents not involving
shares; and Appointment of a new or additional trustee
- a look at the three parts that usually make up a title
register: the property, proprietorship and charge registers
- a link to our training hub, which
contains further training materials on a wealth of topics
HM Land Registry training
We provide quick and easy access to guidance and training
materials on various topics to help you prepare and submit
high-quality applications and use our services. From practice
guides, flowcharts and checklists to webinars, podcasts and
videos, our training offer is continually evolving – visit
our training hub on
GOV.UK.
Feedback
We really appreciate your comments, ideas and suggestions. So, if
you have any feedback for us about this page or any suggestions
for training topics and materials you’d like us to provide,
please send an email to the team at training@landregistry.gov.uk.
Wherever possible, your comments will be used to improve our
guidance.
