New street works regime to clamp down on pothole pain

• New regulations to crack down on utility companies causing “pothole” pain
• Faster and higher quality road repairs to reduce vehicle damages, saving drivers time and money 
• New measures will also help speed up fibre broadband roll-out and ease congestion, allowing drivers to plan ahead while helping to grow the economy

People up and down the country will benefit from smoother journeys, reduced congestion, and faster broadband rollout as the Government clamps down on utility companies for leaving potholes behind after carrying out street works.

From 1 April new regulations will come into force for a performance-based inspection regime to ensure utility companies resurface roads to the best possible standard after street works, potentially preventing thousands of potholes from developing in the future.

The move comes as the Government is investing over £5.5 billion by 2025 in highways maintenance and could help motorists save money on expensive repairs by protecting their vehicles from damage to tyres or suspension. It will also ensure cyclists and motorbike riders can drive more safely and with greater peace of mind.

Currently, about 30% of utility companies’ street works are inspected regardless of how well those street works are carried out. Under the new “street works regime” utility companies will be assessed on the quality of their road repairs after carrying out street works, with the best companies inspected less and the worse-performing companies inspected more, based on their performance.

As a result, companies that leave behind roads in poor condition could see 100% of their street works inspected. With highway authorities now charging £50 per defect inspection and a further £120 for follow-up inspections, poor performing companies will now be incentivised to perform better to avoid incurring high financial charges.

While the average failure rate for street works by utility companies is currently 9%, some of the worst performers are failing inspections by as much as 63%.

Other reforms in the inspection framework will help telecoms operators roll-out broadband nationwide and ease congestion by mandating better live updates on roadworks to help drivers plan ahead.

Transport Secretary Mark Harper said:

“We’re investing more than £5.5 billion over this Parliament to maintain roads up and down the country, and today’s measures are yet another example of how this Government is on the side of motorists and other road users, leaving no stone unturned in the fight against the plague of potholes.

“The new street works regime is a victory for all road users, with motorists and cyclists able to enjoy smoother, safer, and less congested journeys as we continue to level up transport across the country and grow the economy.”

The move will focus on telecom companies in particular, which is the worst performing sector – responsible for nearly 13% of poor street work repairs. The measures will ensure these companies are checked more regularly until they can bring about noticeable improvements and leave roads in the condition that all road users deserve.

The street works regime comes as the Government is investing more than £5.5 billion between 2020 and 2025 into highways maintenance, including the Potholes Fund announced at Budget 2020, and the extra £200 million announced at Budget 2023.

This funding settlement allows local authorities to plan effectively for managing their roads and is enough to fill millions of potholes, repair dozens of bridges, and resurface roads up and down the country.

RAC head of roads policy Nicholas Lyes said:

“Potholes not only cause expensive damage to vehicles but are potentially lethal to those on two wheels. Utility companies have a responsibility to ensure roads are properly repaired after carrying out essential maintenance, but unfortunately far too many roads are left in a substandard condition.

“Introducing new regulations to encourage repairs to be done to a higher standard first time around will benefit all road users.”

The measures will also help drivers plan ahead and ease congestion as utility companies and local authorities will now be required to provide the Department for Transport’s street manager service with more up to date and accurate data on live works, including at weekends.

Companies will be asked to provide information about when works start and stop at weekends and all local authorities must share start/stop information about their works. This will update sat navs and other apps so motorists are aware of where street works are and can avoid those areas – preventing traffic from building up.

As one third of all street works are carried out by telecoms operators, the plans will also help speed up broadband rollout across the country by removing restrictions on works for new customer connections.  The changes will mean works can be done more quickly, but to the right standards in terms of reinstatements.