Retailers and returns services potentially breaking law on returns for disabled consumers, Which? finds

Friday, 9 December 2022 00:01

Some retailers and returns services are potentially breaking the law over returns for disabled consumers, a Which? investigation has found. Which?’s joint survey with the Research Institute for Disabled Consumers (RIDC) found one in two (49%) disabled consumers who needed to return an item in the last year experienced issues. One in seven (14%) said they could not return the item via the retailer’s suggested returns method, while one in five (22%) felt the retailer did...Request free trial