The Student Loans Company (SLC) has introduced a new feature to
its Online Repayment Service (ORS) to make it easier for
customers to avoid over-repayment.
In the final months of the loan term, customers are notified by
SLC and encouraged to switch to Direct Debit repayment to ensure
they don’t make unnecessary over-repayments. As part of a range
of improvements to the ORS, customers no longer have to call SLC
directly to switch to the repayment method as they can update
their preference using the new feature in their online account.
ORS was launched in July 2020 to make it easier for customers to
check their balance or refund, keep their contact information
up-to-date and manage the end of their loan options. Since
launch, over 3.6 million customers have used the service.
Bernice McNaught, Executive Director for Repayments and Customer
Compliance, at SLC said: “SLC is committed to improving the
customer experience, and our strategy is to ensure our services
are supportive, intuitive, and trusted by customers. We have made
a number of improvements for our repayment customers in recent
years as we want our customers to be able to do more in their
online accounts. This includes having essential information in
the one place and being able to access a number of self-serve
tools at their fingertips.
“This new feature is another welcome enhancement and will help
our customers to take control of their end of loan repayments.”
Customers can log into their online account 24/7 at a time that
suits them by visiting: https://www.gov.uk/sign-in-to-manage-your-student-loan-balance
