Ofgem has appointed Shell Energy Retail Limited to take on
supplying GOTO Energy Limited’s approximately 22,000 domestic
customers. This follows a competitive process run by Ofgem to get
the best deal possible for customers.
Funds that current and former domestic customers of GOTO Energy
have paid into their accounts will be protected, where they are
in credit. Domestic customers will also be protected by the
energy price cap with their new supplier.
For existing GOTO Energy customers, energy supplies will continue
as normal after they were switched over to Shell on 21 October
2021.
Customers of GOTO Energy will be contacted over the coming days
about the changes. If customers wish to switch supplier, they can
shop around but are advised to wait until the transfer has been
completed. Customers will not be charged exit fees if they decide
to switch to another supplier.
Neil Lawrence, Ofgem’s director of retail, said:
“I am pleased to announce we have appointed Shell for the
customers of GOTO Energy. We understand that this news may
be unsettling for customers, however they do not need to worry.
Their energy supply will continue as normal, and customer
credit balances will be honoured.
“Your energy supply will not be interrupted. Shell will be in
contact with customers over the coming days with further
information. Once the transfer has been completed, customers can
shop around for a better deal if they wish to.”
Notes to editors
- GOTO Energy Limited customers are being supplied by Shell as
of 21 October 2021. Accounts will be fully set up in due course.
Shell will be in touch with customers in the coming days.
- Any questions GOTO Energy Limited customers have should be directed
to
- Funds that current and former domestic customers of GOTO
Energy Limited have paid into their accounts will be protected,
where they are in credit.
- Ofgem sets the level of the price cap, which protects
customers on default as well as deemed tariffs, twice per year
based on the latest estimated costs of supplying energy.
- Current and former customers who owe money, or are in debit
to GOTO Energy Limited, should wait to hear from Shell or GOTO
Energy’s administrators.
- Shell will be in touch with customers with direct debits to
explain how to set up their account.
