CMA open letter to package travel sector

Further to the open letter to all package holidays businesses published by the CMA on 10 July 2020, the CMA has published an additional open letter to all package holiday companies to remind firms of their legal obligations and the need to ensure refund options are clear and accessible.

A copy of this letter will also be sent directly to 100 package travel companies that we have received the most complaints about. The CMA is not disclosing the identities of the businesses it has issued letters to.

Find out more about our COVID-19 cancellations: package holidays investigation