Extract from Welsh Parliament debate on Debate on the Economy, Infrastructure and Skills Committee Report on long-term recovery from COVID-19 - Mar 10

Mike Hedges MS:...Homeworking is really going to be made by lots of individual decisions. We've had it over the last 12 months in what can only be described as suboptimal conditions, where we've seen people having to work at home as well as look after children, whereas if they didn't have that, their productivity would increase. But what we've actually seen is no substantial drop in productivity; no-one has found any that. What we have seen is improved productivity with some. I think this is the direction we've been going in, and we've got there. Also, we've seen it in shopping. How many people are now happy to buy clothes, toys, home styling and other items sitting on their sofa at any time of day and night from an iPad, a phone or a computer? I worry about the future of physical shops. And just remember, online is not just Amazon, although that's obviously become shorthand for it. Every major retailer has an online presence and all are working towards improving their online presence...

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