The COVID-19 coronavirus lockdowns have led to a rise in consumer
spending online. 87% of UK consumers are estimated to have
purchased a product online, and the public spends around £2bn a
week on online purchases.
There are, however, concerns that the sharp increase in online
consumer spending is also leading to a rise in consumer
complaints. The Citizens Advice Consumer Service reports a near
doubling of complaints from March to April 2020 when compared to
the same period in 2019.
There will also likely be a record amount of electrical products
purchased online this year, and Electrical Safety First warn that
consumers should be extra vigilant when it comes to these kinds
of products.
As part of National Consumer Week which runs from 16 - 22
November 2020, the Chartered Trading Standards Institute (CTSI)
is launching an advice video for the
public which gives several essential tips on how to deal with
online purchase problems.
Paul Ramsden, Executive Director at CTSI, said: "With December
and the Christmas shopping rush approaching, we expect to see a
further rise in online shopping activity. Due to the pandemic,
many will do their Christmas shopping online for the first time
while online shopping veterans will likely undertake more
purchases online as a proportion of their shopping.
"It has never been more crucial for the public to understand the
consumer rights that protect them and the responsibilities of
online retailers. These protections enhance consumer confidence
in business with the net effect of increased economic activity.
"CTSI is proud to take part in National Consumer Week, especially
at a time when industry, consumers and regulators need to all
pull together to help our economy recover from the pandemic."
David Mackenzie, CTSI Lead Officer for eCommerce, said:
“COVID-19 has accelerated an existing trend towards more and more
online shopping by UK consumers. The internet can provide buyers
with great opportunities in terms of choice and convenience.
However, at the same time, they must be wary and only buy from
reliable sources to ensure quality and safety. Sub-standard
electrical products can be hazardous, and Trading Standards
advice to shoppers is to do their homework before buying; check a
trader out online and read any reviews. If you’re not fully
satisfied, don’t buy from them. And don’t rule out the option of
buying from a trusted local “bricks and mortar” shop, which can
often provide extra assurance and customer service.”
Lesley Rudd, Chief Executive of Electrical Safety First
commented: “Substandard electrical products pose a more
significant risk than any other type, risking fire and electric
shock. To give yourself peace of mind and ensure that your
Christmas gift will only spark joy this season we urge consumers
to stick to the stores or websites of trusted manufacturers and
retailers, such as those found on the high street.”
The public can call the Citizens Advice Consumer Helpline on
03454 04 05 06 in English or 03454 04 05 06 in the Welsh
language.
For guidance on safely purchasing electrical goods online, go to
Electrical Safety First's guide at this
link.
For a guide on distance sales, including online sales, go to the
Business Companion page at this
link.
