Helen Hayes responds to Serco contract centre concerns

Helen Hayes MP, Shadow Minister for the Cabinet Office, responding to Serco contact centre contract concerns, said: 

“The government has entered into huge numbers of expensive contracts with the private sector without publicly demonstrating they have properly assessed the capacity and competence of these companies to deliver, or properly investigated public sector alternatives and without publishing details of the contract scope, payment terms, length or key performance indicators.

“Public confidence is critical to the delivery of an effective response to Covid-19, but there are serious questions about Serco in particular after they were fined by the Serious Fraud Office and more recently accidentally exposed the data of 300 newly recruited Covid-19 contact tracers.

“The government must publish the full details of all contracts entered into as part of its Covid-19 response. This is vitally important for public confidence and ultimately also for public safety.”