Breeze Energy, a gas and electricity supplier
with just under 18,000 domestic customers is ceasing to
trade.
Under Ofgem’s safety net, the energy supply
of Breeze
Energy’s customers
will continue and outstanding credit balances of domestic
customers will be protected.
Ofgem will choose a new supplier to take on all
of Breeze Energy’s customers. This
supplier will contact these customers shortly after being
appointed.
Ofgem’s advice to Breeze
Energy’s customers in the meantime is to:
· Not
switch to another energy supplier until a new one has been
appointed and you have been contacted by them in the following
weeks.
· Take
a meter reading ready for when your new supplier contacts
you.
This will make the process of transferring customers over
to the chosen supplier, and paying back any outstanding credit
balances, as smooth as possible.
Philippa Pickford, Ofgem’s director for future retail
markets, said:
“Breeze Energy customers do
not need to worry, as under our safety net we’ll make sure your
energy supplies are secure and domestic customers’ credit
balances are protected.
“Ofgem will now choose a new supplier for you and whilst
we’re doing this our advice is to ‘sit tight’ and don’t switch.
You can rely on your energy supply as normal. We will update you
when we have chosen a new supplier, who will then get in touch
about your new tariff.”
Updates are available from our website or
through our twitter feed @ofgem.
Customers who have questions should visit
the FAQs on our
website or https://www.ofgem.gov.uk/ofgem-safety-net-business for
business customers. Or if they need additional
support, call Citizens Advice on 03454 04 05 06 or email
them via
their webform. Advice will also be shared
on Ofgem’s twitter @ofgem and facebook channels.
Notes to editors
· Breeze
Energy’s customers should take meter readings
today and wait until their new supplier contacts them. Once
they’ve been contacted, customers can ask to be put on their new
supplier’s cheapest deal or shop around for a better deal from
another supplier. They won’t be charged exit fees for switching
away from their new supplier.
