Toto Energy, an energy supplier with around 134,000 domestic
customers has ceased to trade.
Under Ofgem’s safety net, the energy supply of Toto
Energy’s customers will continue and prepayment meters can
be topped up as normal. The outstanding credit balances of
customers will be protected.
Ofgem will choose a new supplier to take on all of Toto
Energy’s customers. This supplier will contact these customers
shortly after being appointed.
Ofgem’s advice to Toto Energy’s customers in the meantime is
to:
- · Not switch
to another energy supplier until a new one has been appointed and
you have been contacted by them in the following weeks.
- · Take a meter
reading ready for when your new supplier contacts you.
This will make the process of transferring customers over to the
chosen supplier, and paying back any outstanding credit balances,
as smooth as possible.
Philippa Pickford, Ofgem’s director for future retail markets,
said:
“Toto Energy customers do not need to worry, as under our
safety net we’ll make sure your energy supplies are secure and
customers’ credit balances are protected.
“Ofgem will now choose a new supplier for you and whilst we’re
doing this our advice is to ‘sit tight’ and don’t switch. You can
rely on your energy supply as normal. We will update you when we
have chosen a new supplier, who will then get in touch about your
new tariff.”
Updates are available from our website or
through our twitter feed @ofgem.
Customers who have questions should visit the FAQs on our
website. Or if they need additional support, call
Citizens Advice on 03454 04 05 06 or email them via their webform.
Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.
Notes to editors
- · Toto
Energy’s customers should take meter readings today and wait
until their new supplier contacts them. Once they’ve been
contacted, customers can ask to be put on their new supplier’s
cheapest deal or shop around for a better deal from another
supplier. They won’t be charged exit fees for switching away from
their new supplier.
- · For
non-smart prepayment meters, customers can continue to use their
top-up devices until they are replaced by the appointed supplier.
- · For smart
prepayment meters, you will be able to top up your meter with
Toto Energy for a short while. If required, Toto
Energy will send an electronic message to your meter to turn
it into credit mode. This will enable you to take a continual
supply without the need to top up. Once a new supplier has been
appointed, they will be in contact with you to discuss whether
you want to take your supply with them through a prepayment
tariff and they will set this up for you.
- · Ofgem's safety
net will make sure customers will always have an
energy supply, domestic customers’ credit balances are
protected and that the process in moving over to the appointed
supplier is as smooth and hassle free as possible.
