Ofgem has appointed Utilita Energy Limited to take on
supplying Eversmart Energy Limited’s domestic customers, and
the small number of business customers. This follows an
appointment process run by Ofgem to get the best deal possible for
customers.
All outstanding domestic and non-domestic customers’ credit
balances, including money owed to both existing and former
customers of Eversmart Energy, will also be honoured.
For existing customers, energy supplies will continue as normal
as they switch over to Utilita Energy on Wednesday 11 September.
Customers of Eversmart Energy will be contacted over the coming
days about the changes. If customers wish to switch supplier they
should shop around. Customers will not be charged exit fees if
they decide to switch to another supplier.
Philippa Pickford, Ofgem’s director of future retail markets,
said:
“I am pleased to announce we have appointed Utilita Energy for
the customers of Eversmart Energy. Their energy supply will
continue as normal, and domestic credit balances will be
honoured.
“Utilita Energy will be in contact with customers over the coming
days with further information. Once it’s been completed,
customers can shop around for a better deal if they wish to.”
Eversmart Energy customers with questions should visit Utilita
Energy Limited’s website: www.utilita.co.uk/supply-transfer or
call 01962 679 098.
Utilita Energy will be in touch with customers with direct debits
to explain how to set their account.
More information for Eversmart Energy customers can be found on
the Ofgem website.
Notes to editors
- Eversmart
Energy’s customers will be supplied by Utilita Energy as of
Wednesday 11 September 2019. Accounts will be fully set up over
the coming weeks.
- Eversmart
Energy, had around 39,000 domestic customers (not 29,000 as
previously stated) and a very small number of business customers
- Utilita
Energy will be in touch with customers in the coming days.
Any questions customers have should be directed towww.utilita.co.uk/supply-transfer or
call: 01962 679 098.
- Utilita
Energy will honour the credit balances of current and former
domestic and non-domestic Eversmart Energy customers.
- Current and
former customers who owe money, or are in debit to Eversmart
Energy should wait to hear from Utilita Energy or
Eversmart Energy’s administrators.
- Pre-payment customers can continue to top up as normal while
their account with Utilita Energy is set up; once their
account is set up withUtilita Energy they will receive a new
top up card.
- Utilita
Energy will be in touch with customers with direct debits to
explain how to set up their account.
