Breaking down and finding your vehicle can’t be fixed at the
roadside is never good news, but new research from the RAC* shows
the Law of Sod also has a significant part to play as more of
these incidents tend to happen on the outward leg of a journey
than the return.
A poll of more than 2,200 drivers found nearly half (46%) had
suffered a breakdown where their vehicle could not be fixed at
the side of the road, with a fifth (18%) of those saying they had
been through this experience on more than one occasion.
Among the unlucky ones who had experienced this one or more
times, 64% had been on their way out in contrast to 54% who were
heading home.
And, as if breaking down and finding your vehicle can’t be fixed
at the roadside isn’t bad enough, having to make your own
arrangements to complete your journey is enough to make most
people feel as though they’ve just joined the cast of ‘Planes,
Trains and Automobiles’.
For two-thirds of people questioned by the RAC who had to make
their own plans, the experience of trying to get everyone and
everything from their broken-down vehicle to their final
destination was classed as stressful (67%) – although possibly
not quite to the same level as Steve Martin’s character
experienced when his flight was cancelled and he ended up
struggling to get home, exasperated by having to travel with the
irritating character played by John Candy.
Looking at everyone whose vehicle broke down and couldn’t be
fixed on the road, 90% relied on recovery services to rescue the
vehicle and 77% of those were then taken home or to their desired
destination in the recovery vehicle.
Of the remaining percentage, an unlucky 18% had to do their best
to sort out their own interrupted travel plans while only one in
10 (10%) relied on their breakdown company’s onward
travel services.
Among those who tried to sort out their own arrangements to
complete their journeys the ending wasn’t always happy with 28%
failing to make it to where they were going, while 64% did, but
arrived late. Nearly half of those surveyed who had broken down
but had to make their own plans, sadly missed important
gatherings, such as parties, altogether (47%).
Strikingly, 41% of those with onward travel cover from their
breakdown service provider were given a free hire car to get them
on the move again in stark contrast to 60% of those fending for
themselves who turned to family and friends for help.
In terms of where drivers had been heading in all the times they
broke down and couldn’t be fixed at the roadside, a fifth (20%)
said they were driving to work and a similar proportion (20%)
were on the way to visit family or friends. However, 11% said
they had to endure the stress of an unfixable breakdown when they
were driving to a UK holiday destination. While this is
undoubtedly stressful it probably wasn’t quite as bad as the 2%
who were trying to go abroad on holiday. In addition, one in 10
(10%) found themselves in this predicament when they were going
out on a day trip and 5% said their crisis occurred on the way to
an important gathering or occasion.
RAC Breakdown spokesperson Simon Williams said: “Breaking down is
always stressful, but finding your car can’t be fixed at the
roadside is particularly bad news. Our new research shows Sod’s
Law also appears to have a hand in this type of breakdown as they
are more likely to happen on your way out from home than they are
returning – pretty much a textbook definition of the law which
says that things will go wrong exactly when you really want them
to go right.
“While RAC members only encounter these irreparable breakdowns
infrequently due to our patrols fixing four out of five
breakdowns at the roadside, it’s clearly important to have the
right cover in place in case it happens to you.
“RAC Onward Travel
cover is designed to take the stress out of this kind of
situation by helping to get people to where they need to be by
arranging alternative transport or accommodation. This really is
a case of ‘better safe than sorry’.”
From 4 April 2019 RAC Onward Travel cover is free
to new customers when selected with Roadside and Recovery or
Roadside, Recovery and At Home. The cover includes a hire car for
up to three days or reimbursement of alternative travel costs –
train, plane, taxi, or other means of public transport – up to
the value of £150 per person or up to £500 for the full party.
Alternatively, RAC Onward Travel offers one night’s bed and
breakfast accommodation for the full party (to the same values as
above**) to wait for the vehicle to be fixed.
Ends
Notes to Editors
* Research was carried out online with 2,225 members of the RAC
Opinion Panel from 22 February to 2 March 2019
** Onward Travel or B&B has a value of up £150 per person or
£500 per party
