School complaints procedures: guidance for schools

Saturday, 12 January 2019 00:05

The Department for Education has published Guidance for schools about setting up or reviewing complaints procedures. Documents Best practice guidance for school complaints procedures 2019 HTML Model complaints procedure...Request free trial

The Department for Education has published Guidance for schools about setting up or reviewing complaints procedures.

Documents

Best practice guidance for school complaints procedures 2019

HTML

Model complaints procedure

ODT, 35.2KB

Model policy for managing serial and unreasonable complaints

ODT, 15KB

This guidance:

contains information on what governing bodies of maintained schools should do
sets out the legal duties with which they must comply

It’s aimed at governing bodies in all maintained schools and maintained nursery schools in England. This includes:

community, foundation or voluntary schools
community or foundation special schools
nursery schools which are maintained by a local authority and are not special schools

It may also be helpful for:

school leaders
school staff
local authorities
dioceses

It’s not intended for use by:

academies
free schools
further education or other post-16 institutions that are not attached to a maintained school
independent schools
private nursery schools

See guidance on how to complain about a school.