Which? responds to Transport Select Committee report on rail timetable changes
Tuesday, 4 December 2018 00:01
Alex Hayman, Which? Managing Director of Public Markets,
said: "The report provides yet more evidence that
no-one took responsibility for fixing the timetable mess and that
blame for the appalling delays, cancellations and lack of
information endured by passengers goes right to the top.
"It's vital that the rail review leads to improvements that put
passengers first - ensuring train services are reliable and offer
value for money and that there is...Request free trial
Alex Hayman, Which? Managing Director of Public Markets,
said:
"The report provides yet more evidence that no-one took
responsibility for fixing the timetable mess and that blame for the
appalling delays, cancellations and lack of information endured by
passengers goes right to the top.
"It's vital that the rail review leads to
improvements that put passengers first - ensuring train
services are reliable and offer value for money and that there
is tough oversight of train companies and those responsible for
timetabling and infrastructure.
"After less than a fifth of passengers affected by the recent
timetable chaos said they were told about their right to claim
for disruption to their journey, the committee rightly backs
our long-standing calls for automatic compensation to be
urgently introduced across the board."
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