Which? responds to launch of new rail ombudsman

Alex Hayman, Which? Managing Director of Public Markets, said:

"The launch of the independent rail ombudsman is a positive step for passengers, who have felt for too long like their complaints are not being taken seriously.

"It should be a wake-up call for train companies to step up and start delivering good customer service when things go wrong. Then passengers will have no need to escalate their complaints."

 

Notes to editors

• Which? will also be sharing a comprehensive guide regarding what the rail ombudsman is and how consumers can use it on Monday morning when the embargo lifts.