PCS General Secretary Mark Serwotka comment on National Audit Office Report on Universal Credit Roll Out

“Universal credit has been a disaster from the beginning. It is based on the false notion that public services must shrink and that those on benefits were to blame for Britain’s financial problems. The NAO report today confirms what PCS members have been saying since the roll out began. 

The chaos of universal credit is having a shocking impact on the staff delivering the programme too. Workers in the DWP are under huge pressure and are suffering due to the turmoil created by the Government. 

Let’s be clear: the blame for this chaos lies with the Tories. Their hostile and aggressive approach means that workers in the DWP are treated almost as badly as benefit claimants. Today’s report is yet more evidence that the Government should heed our call and suspend the roll out of universal credit immediately.”