Motoring agency business plans for 2018 to 2019

• Driver and Vehicle Licensing Agency (DVLA)
• Driver and Vehicle Standards Agency (DVSA)
• Vehicle Certification Agency (VCA)

The business plans set out:

1. the services each agency will deliver and any significant changes they plan to make
2. the resources they require
3. the key performance indicators, by which their performance will be assessed

These plans allow service users and members of the public to assess how the agencies are performing in operating their key services, managing reforms and the agency finances.