Extract from PMQs: Rail compensation payments - Feb 28

Q7. Back in the real world, last year Network Rail paid out £181 million in compensation to train operating companies for cancellations and delays, but only £74 million of that was passed on to passengers. Why should train operators benefit financially from failure to deliver a decent service, when it is the passengers who suffer the aggro, inconvenience and cost? What is the Prime Minister planning to do to make sure that the money goes to the right place—the passengers? [904069]

Yes, my hon. Friend is right that rail operators are compensated. They are compensated when there is disruption on the tracks run by Network Rail, so the compensation is for something that has happened not as a result of what the rail operators are doing, but as a result of something that Network Rail is doing. We do ensure that there is also compensation available to the passengers who suffer from the disruption. I am pleased to say that automatic payments are available from many rail operators, but not everybody can be automatically refunded. We are operating a delay repay scheme, which means that everyone, regardless of their ticket type, can have access to the compensation that they deserve. We want to ensure that passengers get the compensation that they deserve when their journeys are disrupted.