The Scottish Housing Regulator today published its National
Report on the Scottish Social Housing Charter for 2025/26, based
on information submitted by social landlords through their Annual
Return on the Charter (ARC).
The Regulator's National Report shows improvements in many of the
areas that matter most to tenants. Tenant satisfaction levels
increased overall, as did satisfaction with the quality of homes
and with repairs services. Social landlords also completed
repairs more quickly, and more homes met the Scottish Housing
Quality Standard.
Social landlords continued to allocate a growing share of homes
to people experiencing homelessness. Overall letting activity was
lower in 2025/26, with fewer homes becoming vacant, alongside
continued improvements in tenancy sustainment.
Garry Coutts, chair of the Scottish Housing Regulator, said Most
social landlords have again demonstrated strong performance
against the Scottish Social Housing Charter. At the same time,
challenges remain. The most recent survey of our National Panel
of Tenants and Service users found that many households are
concerned about future rent affordability, while landlords must
carefully balance investment in existing homes, new housing
supply and services within increasingly constrained budgets.
Scotland's homelessness system also continues to face significant
pressures. Against this backdrop, a small number of landlords
must also address issues relating to tenant and resident safety.
We will continue to work closely with tenants, landlords and
other stakeholders to understand the impact of all of these
challenges and how they are being addressed.
Following extensive consultation with stakeholders, including
landlords and tenants, the Regulator made changes to the ARC
which took effect from 2025/26. This included introducing new
damp and mould indicators. The Regulator will publish a separate
report on landlords' performance against the new damp and mould
indicators in September.
Read the National Report
on the Scottish Social Housing Charter - Headline Findings
2025/26
Read the landlord reports
and use the comparison tool
See all of the statistical
information about landlord performance
Notes to editors
- The Scottish Housing Regulator was established on 1 April
2011 under the Housing (Scotland) Act 2010. Its objective is to
safeguard and promote the interests of tenants and others who use
local authority and RSL housing services. The Regulator operates
independently of Scottish Ministers and is accountable directly
to the Scottish Parliament. It assumed its full regulatory
responsibilities on 1 April 2012. The Regulator consists of the
Chair and eight Board members. More information about the
Regulator can be found on its website at www.housingregulator.gov.scot
- SHR sets out how it regulates social landlords in its
published framework Regulation of Social
Housing in Scotland.
