- For far too long, fans have been ripped off by touts buying
large volumes of tickets online and reselling them for vastly
inflated prices. The Government wants to help fans keep more of
their hard-earned cash with action to make it illegal for tickets
to live events to be resold for more than their original cost,
eliminating the scourge of industrial scale ticket touting.
- These measures will support our creative industries, one of
the Government's eight Industrial Strategy growth sectors, by
diverting profits away from unscrupulous touts and back into our
world-famous live events sector – as well as putting money back
into the pockets of hard-working people.
What does the Bill
do?
- The Bill, which will be published in draft for
pre-legislative scrutiny, will seek to destroy the operating
model of ticket touts, improve access for genuine fans when
tickets originally go on sale, and end rip-off resale prices
once and for all.
-
Make it illegal to resell a ticket for a live event
at more than its original cost, reducing the average
price of a resale ticket by £37 and saving fans £112 million
collectively each year.
-
Cap the service fees charged by resale
platforms, preventing them from inflating their fees
to profit share with touts.
-
Make it illegal for someone to resell more tickets
than they were originally entitled to buy on the
primary market.
-
Place strict
obligations on
ticket resale
platforms to make sure they are truly
accountable for ensuring the new rules are adhered to on
their sites.
-
Empower the Competition and Markets Authority to
impose tough fines of up to ten per cent of global
turnover upon those found to be breaching the new laws.
- Taken together, this will mean that ticket touting will no
longer be a profitable business in the UK, whilst still allowing
genuine fans the ability to resell tickets
for events they can no longer attend in a safe and secure way.
Tackling touts will also help support the cost of living crisis
by making it easier for genuine fans to buy tickets from primary
sellers when they first go on sale, enabling more affordable
prices on resale platforms, and creating a fairer system where
hardworking people get the access they deserve.
Territorial extent and
application
- The Bill will extend and apply to the whole of the UK.
Key facts
- Ticket touts, enabled by advances in digital technology, are
using bots to buy up large numbers of tickets for live events on
the primary market and resell them at vastly inflated prices on
resale platforms.
-
Typical mark-ups on secondary market tickets exceed 50
per cent, whilst investigations by Trading Standards
have found evidence of tickets being resold at six times their
original cost.
- These issues have been subject to intense media reporting
around the release of tickets for popular events, most notably
the Oasis Live ‘25 Tour announced in 2024.
-
The secondary
ticketing market
is dominated
by a
relatively small
number of touts operating at scale. It is
estimated that the 200 largest resellers accounted for around
50 per cent of the ticket sales (by value) being sold on
secondary ticketing platforms.
- Government analysis suggests that these measures could save
fans around
£112 million annually, with 900,000 more tickets bought directly
from primary sellers each year. Inclusive of all fees paid, the
average ticket price paid by fans on the resale market could be
reduced by £37.