This consultation has concluded
Read the full outcome
Government response: Future of
the Post Office
Detail of outcome
The government has responded with a summary of responses
received, the government's response to the consultation and next
steps.
Feedback received
Consultation and engagement
analysis: Future of the Post Office
Detail of feedback received
A report summarising all the public feedback gathered during this
consultation.
Original consultation
Summary
We are seeking views on the future of the Post Office.
This consultation ran from
11am on 14 July 2025 to 11:59pm on 6 October
2025
Consultation description
This is a public consultation that seeks views on the future of
the Post Office, from the services it provides, how we modernise
and strengthen the network, through to how we change the culture
and the way in which the Post Office is managed.
Responses to this consultation will be used to understand what
customers, communities and postmasters would like to see from a
modern Post Office, to help shape the company's future.
How to respond
We are seeking views on the future of Post Office. Responses to
this consultation will be used to understand what customers,
communities and postmasters would like to see from a modern Post
Office, to help shape the company's future.
This consultation closes on 6 October 2025.
We strongly encourage that responses are made via
the online
Qualtrics platform. Using the online survey will assist our
analysis of the responses, enabling more efficient and effective
consideration of the issues raised.
If you cannot respond via the online platform, you may send your
response by email to postofficeconsultation@businessandtrade.gov.uk,
or by post to:
Post Office Consultation
Department for Business and Trade
Old Admiralty Building
Admiralty Place
London
SW1A 2DY
If you are responding in writing, please make it clear which
question each comment relates to, and ensure that the text of
your response is in a format that allows copying of individual
sentences or paragraphs, to help us when considering your view on
a particular issue. When responding, please state whether you are
responding as an individual or representing the views of an
organisation or business.
We will process your personal data in accordance with all
applicable data protection laws. See our privacy notice.
Documents
Green Paper: Future of Post
Office
Annex A: The Value of the Post
Office Network
Annex B: Supplementary data
tables
Annex C: Consultation questions
(PDF version)
