This consultation focused on ongoing issues
on the ticket resale market and sought views on
potential proposals to improve fairness for fans.
The consultation received over 400 responses from fans,
individuals working in the live events sector, live events
businesses, ticketing platforms, trade associations, enforcement
authorities, academics, parliamentarians and other
representative organisations.
Respondents were broadly supportive of new laws being
introduced to clamp down on ticket touting, including a price cap
that prevents someone from being able
to resell a live events ticket for a profit.
The government response sets out the measures that the government
intends to take forward, which have been informed by responses
to the consultation.
The government also ran a call for evidence on pricing
practices in the live events sector. Read the government
response to the ‘Putting fans first call for evidence on pricing
practices in the live events sector'.
Original consultation
Summary
The government is consulting on proposals to strengthen consumer
protections in relation to ticket resales.
This consultation was held on another
website.
This consultation ran from
9:30am on 10 January 2025 to 11:59pm on 4 April
2025
Consultation description
This consultation aims to improve our understanding about ongoing
problems in the ticket resale market and to seek views on
potential proposals aimed at improving fairness for
fans.
We encourage all interested stakeholders to respond including:
- fans
- ticketing platforms
- the wider live events sector
This consultation has been prepared by the Department for
Business and Trade (DBT) and the Department for Culture Media and
Sport (DCMS).
Pricing practices: call for evidence
We are simultaneously running a call for evidence on
pricing practices in the live events sector.
We encourage respondents to review both the consultation and the
call for evidence in tandem and respond to both.
Documents
Putting fans first: consultation
on the resale of live events tickets (HTML)
HTML
Putting fans first: consultation
on the resale of live events tickets (PDF)
PDF, 366
KB, 43 pages
