Marine licensing users will be able to benefit in future from an
improved and enhanced customer experience thanks to a raft of
improvements being made to the Marine Management Organisation's
marine licensing service.
As part of a new and improved service offer, MMO is moving away
from the current marine case management system (MCMS) to a new
modern and more efficient platform that offers long term
stability, enhanced security and a significantly improved user
experience. This upgrade marks a major advancement in how
marine licensing is managed, with a strong focus on user
needs and future readiness.
The changeover will also be accompanied by a wave of holistic
end-to-end service improvements aimed at enhancing the user
journey and creating a more efficient process.
Trudi Wakelin, Director of Marine Development, said:
These improvements are more than a system upgrade. It is a
significant strategic shift in how we manage marine licensing for
the benefit of our customers and stakeholders.
Providing an improved and more streamlined marine plan led
licensing service aligns with our ambitions as a customer focused
world-leading marine regulator and enables more sustainable
marine development.
The transfer onto the new service will take place in stages over
the coming months, with each type of licensing journey
application tackled in turn. This phased approach allows us to
learn and improve at each stage, ensuring a smoother experience
for our users.
Customers using the new service will also benefit from a range of
new digital tools, improved processes, and enhanced user
guidance, which will help the make the process of using the
service easier for users. This is turn, will allow MMO to provide
timely, expert and enforceable decisions that will help the
service in its core goal of supporting sustainable commercial
growth, whilst protecting the marine environment.
