DVLA annual report and accounts 2024 to 2025

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2024 to 31 March 2025.

DVLA annual report and accounts 2024 to 2025

Details

The following includes some of DVLA's achievements for 2024 to 2025 included in this year's report. We:

• dealt with 99.4 million individual customer transactions, with 84% of this year's transactions processed through our digital channels
• processed nearly 5 billion digital interactions
• collected £8.4 billion in Vehicle Excise Duty (VED)
• raised more than £274 million through the sale of personalised registrations
• issued 12.5 million driving licences and 17.9 million V5Cs
• made more than 832,000 medical licensing decisions, an increase of 15% from last year
• have had over 4 million customers sign up for a Driver and vehicles account
• answered 14 million queries through our Contact Centre
• retained our Customer Service Excellence standard for the 17th year
• recycled 79% of our waste, with less than 1% sent to landfill
• raised £31,716 for Alzheimer's Society