Inclusion monitoring report
findings 2025
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The report summarises the findings from the annual inclusion
monitoring survey for digital verification services certified
against the UK digital identity and
attributes trust framework.
The Office for Digital
Identities and Attributes (OfDIA),
which is part of the Department for Science,
Innovation and Technology (DSIT),
is working to enable the widespread use of secure and trustworthy
digital identity and attribute services across the UK. Using
digital identity services is not mandatory, but the Government is
committed to ensuring that anyone who chooses to use one can do
so.
The findings from the inclusion monitoring survey help to build a
general picture of the inclusivity and accessibility of the
certified digital identity market. The anonymised and aggregated
results in this report will be used to inform further development
of the trust framework and OfDIA's
inclusion policy.
Key findings include:
-
66% of organisations surveyed offer only single-use identity
or attribute checks, suggesting this is currently more common
than reusable digital identities among certified
services.
-
60% of organisations surveyed adhere to the Web Content
Accessibility Guidelines (WCAG) 2.0 (AA)
or higher, up from 54% in 2024.
-
55% of organisations surveyed report that they collect
demographic data about their users. Of these services, 42%
are using this data to monitor the inclusivity of their
service.
-
47% of organisations surveyed services report that they offer
non-digital routes for users to access support (telephone or
in-person).
-
73% of organisations surveyed offer at least one
accessibility feature, such as text magnification or
compatibility with assistive technologies.
-
Of the organisations surveyed offering biometric technology,
52% offer an alternative route if users do not wish to use
biometrics. 41% of those services record information on the
accuracy rates of their biometric technologies for different
demographic groups. This has increased from 30% last
year.
-
As in 2024, cost and a lack of access to government-held data
were the most commonly cited challenges to improving
inclusion.
You can view the previous year's report on GOV.UK:
