Housing Committee presses property management companies on fees, complaint handling, and services

Florence Eshalomi, Chair of the cross-party Housing, Communities and Local Government (HCLG) Committee has written to property management companies FirstPort and Rendall & Rittner over the transparency of fees and the handling of complaints, as part of the Committee's broader look at property management companies.

• Letter from Florence Eshalomi, Chair, Housing, Communities and Local Government (HCLG) Committee, to Martin King, Managing Director, First Port (1 July 2025)
• Letter from Florence Eshalomi, Chair, Housing, Communities and Local Government (HCLG) Committee, to Catherine Riva, Richard Daver, co-CEOs, Rendall & Rittner (1 July 2025)

The Committee correspondence follows up on sector concerns raised at an evidence session on property management companies on Tuesday 17 June. Martin King, Managing Director, FirstPort was part of a panel of witnesses questioned by the HCLG Committee on 17 June.

Florence Eshalomi, Chair of the Housing, Communities and Local Government (HCLG) Committee said: “At the Committee's recent evidence session examining property management companies, we heard a range of concerns about how the sector is responding to reports around excessive service charges, poor communication, and unresolved maintenance problems. We're keen to find out more about how management agents provide services to residents and what steps they take to ensure the fees charged are justifiable.”

ENDS

Further information

On Tuesday 17 June, the Housing, Communities and Local Government (HCLG) Committee held a one-off evidence session examining property management companies, looking at how the sector is responding to concerns around service charges, poor communication, and unresolved maintenance problems (see transcript of evidence session).

MPs questioned witnesses including Lord Best OBE DL, Former Chair of the Regulation of Property Agents Working Group, Halima Ali, Co-ordinator, Home Owners Rights Network, Beth Rudolf, Director of Delivery, The Conveyancing Association, Andrew Bulmer, Chief Executive Officer, The Property Institute, Dan Turnbull, Senior Director of Markets, Competition and Markets Authority, Martin King, Managing Director, FirstPort, Cllr Carys Thomas, Leake Independents, Rushcliffe Borough Council.