Government response to Parliamentary and Health Service Ombudsman’s Investigation into Women’s State Pension age communications and associated issues

Government response to the Parliamentary and Health Service Ombudsman's investigation into Women's State Pension age and associated issues.

Government response to the Parliamentary and Health Service Ombudsman's investigation into Women's State Pension age and associated issues

The Parliamentary and Health Service Ombudsman (PHSO) investigated complaints from women born in the 1950s that the Department for Work and Pensions (DWP) failed to provide them with accurate, adequate and timely information about changes to the State Pension age and the number of qualifying years needed to claim the full rate of the new State Pension. The PHSO also looked at DWP's and the Independent Case Examiner's complaint handling.

The PHSO managed their investigation in stages. In July 2021, the PHSOpublished their findings on State Pension age maladministration and a final report covering the remaining issues was published in March 2024.

The PHSO's published findings are available on their website.

The government response

The government's detailed response to the PHSO's final report: Government response to the Parliamentary and Health Service Ombudsman's investigation into Women's State Pension age and associated issues can be accessed using the following link (link to be inserted) and the oral statement to Parliament.