The Transport Secretary has commissioned a review into the way
train companies tackle suspected fare evasion.
This will include how clear terms and conditions are for
passengers and how they are communicated, as well as when
prosecution is an appropriate step.
Train operators are able to use a variety of methods to ensure
customers are paying the correct amount - including, in some
cases, prosecuting. However, reports have emerged of instances
where a disproportionate approach might have been taken to those
making a genuine mistake.
The Transport Secretary has therefore requested the independent
regulator, the Office for Rail and Road (ORR), carry out a review of the
issue and assess operators' enforcement and broader consumer
practices in this area, including the use of prosecutions.
Transport Secretary said:
Make no mistake, deliberate fare-dodging has no place on our
railways and must be tackled, but innocent people shouldn't feel
like a genuine mistake will land them in court.
An independent review is the right course of action, and will
help restore passengers' confidence in the system.
It is clear that ticketing is far too complicated, with a
labyrinth of different fares and prices which can be confusing
for passengers. That's why we have committed to the biggest
overhaul of our railways in a generation, including simplifying
fares to make travelling by train easier.
ORR director of
strategy, policy and reform Stephanie Tobyn said:
We welcome the opportunity to conduct this review.
It is important passengers are treated fairly and dealt with
consistently and proportionately when ticketing issues arise,
whilst also balancing the legitimate revenue protection interests
of operators and taxpayers.
In commissioning the review, the Transport Secretary encouraged
the ORR's review
team to draw upon advice from independent experts, including
legal and industry specialists, as well as engaging fully with
passenger representatives.
Officials at the Department for Transport will work at pace with
the ORR to finalise
the scope, timings and terms of reference.
