The government has today (7 November 2024) published an independent review of the
Driver and Vehicle Licensing Agency (DVLA) to ensure
the organisation can continue to deliver high-quality services
and value for money for taxpayers.
DVLA
plays a crucial role in keeping the UK's roads safe and keeping
Britain moving. It holds more than 50 million driver records and
more than 40 million vehicle records, while collecting over £7
billion a year in Vehicle Excise Duty (VED).
The review is part of the Cabinet Office Public Body Review
Programme and assessed DVLA against the 4
pillars of efficiency, efficacy, accountability and governance.
It concluded that DVLA is a critically
important executive agency of the Department for Transport
(DfT) and sets out
19 recommendations to ensure DVLA remains well
placed to provide an excellent service to motorists in the
future.
Key recommendations include the DVLA:
- setting a bold and ambitious strategy for service delivery
- accelerating its transformation to an even more dynamic,
digital, and data-driven organisation
- strengthening the customer experience, particularly for
vulnerable and smaller stakeholder groups
Future of Roads Minister, MP, said:
From holding more than 50 million driver records and issuing
driving licences to helping the police deal with crime,
DVLA
plays a crucial role in ensuring our roads are among the safest
in the world.
This review is critical to understanding how the agency can
continue to go from strength to strength to meet the
ever-changing needs and challenges of the future.
We will work closely with DVLA to ensure it
continues to evolve as a customer-focused, data-driven,
digital-first organisation.
Minister Greenwood accepted the findings of the independent
review and committed DfT and DVLA to act on the
recommendations.
DVLA
Non-Executive Chair, , said:
Our customers are central to everything we do at DVLA, a commitment
that's shared by our 6,000 plus hard-working and dedicated staff.
We will continue to work closely with DfT and all of our stakeholders
on delivering world-class services for our customers, responding
to an increasingly digital world.
The review was led by an independent lead reviewer, Janette
Beinart, who is a Non-Executive Director at National Highways.
