Major new crackdown on insurance fraud

Insurance companies have united to step up efforts to crack down on fraudsters seeking to manipulate the UK insurance market with bogus claims and duping innocent people into buying fake insurance policies.  

In 2023 alone, 84,400 fraudulent claims worth £1.1 billion were detected by the ABI, a 16% increase in the number of detected claims compared to the previous year. 

Crash for cash scams are becoming a significant issue. This sees fraudsters recklessly orchestrate accidents to put forward an insurance claim, putting innocent lives at risk. Fraudsters may also make claims for accidents that never happened.  

The Insurance Fraud Bureau is currently investigating over 6,000 suspected fraudulent motor insurance claims, which could be linked to crash for cash scams. In total, this is estimated to be worth over £70 million in potential fraud.

The new voluntary charter is designed to identify loopholes in the insurance market, enhance collaboration and criminal justice outcomes, better understand the scale of the problem and improve victim support.  

Pledges include:

• The National Crime Agency's National Assessment Centre carrying out a review into the role of professional enablers in the insurance sector - where someone provides false evidence to support a bogus insurance claim.  
• Identifying policies being exploited by "illegal insurance intermediaries" - someone pretending to be a broker or selling completely fake insurance to customers. 
• Strengthening data security measures to stop insurance fraudsters using customer details to target people. 
• Reviewing the tactics and websites being used by fraudsters to promote bogus insurance offers. This includes looking at the vulnerable victims' notifications process, which has proven successful in the banking sector, to better identify and support victims of insurance fraud.  

Lord David Hanson, Minister of State at the Home Office with Responsibility for Fraud said: 

“Fraud is an appalling crime, and we are determined to crackdown on these callous criminals.

"Not only do honest customers face higher insurance premiums but these fraudsters do not care if people are harmed in the pursuit of profit.  

"This charter is an important step, and we will continue to work with industry and law enforcement to better protect the public from fraud."  

Hannah Gurga, ABI Director General, said:  

“Insurance fraud remains an ongoing threat that corrodes trust in society and undermines our economic prosperity.  

“Tackling insurance fraud is an industry priority, and requires a collaborative approach between private and public sector.  

“We're delighted to have agreed the Insurance Sector Fraud Charter with the Home Office, boosting the industry's resilience and ability to fight fraud.  

“We look forward to continuing to work with the Home Office and other industry signatories to implement the Charter commitments.” 

Temporary Assistant Commissioner Nik Adams, from the City of London Police, said:

“As the national lead force for fraud, we welcome the launch of this charter.

“Insurance fraud is not a victimless crime.

“It increases the cost of premiums for honest customers, while fraudsters who sell fake car insurance or deliberately cause road traffic collisions to claim compensation put motorists at risk.

“The Insurance Fraud Enforcement Department, a partnership between law enforcement and industry, is at the forefront of tackling this crime.

“This charter is another step forward in establishing a whole system approach to combatting fraud, as it is a commitment from organisations across the insurance sector to join law enforcement in tackling key threats, enhancing criminal justice outcomes and improving victim support.”

The charter covers the vast majority of the insurance sector ranging from general insurance firms to underwriters and has the backing of the British Insurance Brokers' Association, London & International Insurance Brokers' Association, Lloyd's of London, Lloyd's Market Association and the International Underwriting Association, alongside ABI. 

Nobody is immune from fraud. According to the latest ONS Crime Survey Statistics, fraud is most common crime in England and Wales and 1 in 16 adults experienced fraud in the twelve months to the end of June 2024.  

This is the first Joint Fraud Taskforce meeting of 2024.

The Taskforce meetings bring together government departments, law enforcement, regulators, private sector and victim groups to strengthen the response to fighting fraud and better protect the public.  

ENDS

Notes to editors 

• The Insurance Fraud Charter and signatories can be found on gov.uk - Fraud sector charter: insurance - GOV.UK (www.gov.uk)
• 230 fraudulent insurance claims are detected on average each day according to ABI.  
• Voluntary Sector Charters have been signed by industry partners to commit to actions to combat fraud. The sectors included are telecommunications, accountancy, retail banking and tech.   
• The government's Stop! Think Fraud campaign is there to help individuals avoid becoming a victim of fraud. It was developed by the Home Office in partnership with the National Cyber Security Centre,
  City of London Police, and National Crime Agency, and in consultation with a wide range of other partners and external stakeholders. For advice on how to spot the signs of fraud visit and how to report fraud visitgov.uk/StopThinkFraud 
• The Insurance Fraud Enforcement Department (IFED) is an operationally independent unit within the City of London Police. IFED has a national remit and investigates insurance fraud throughout England and Wale 
• Since its inception in 2012, the unit has investigated insurance fraud worth a total value of £362 million and secured 662 convictions and prison sentences worth a total of 322 years. 
• Minutes of the Joint Fraud Taskforce meeting will be published on gov.uk in due course. 
• To help consumers, last week, the Department for Transport and His Majesty's Treasury announced a dedicated Taskforce for tackling the high cost of motor insurance.