Update to list of energy suppliers who can install prepayment meters without permission

Two suppliers (E.ON and Tru Energy) have now met Ofgem’s strict criteria to be able to restart involuntary installations of pre-payment meters (PPMs). These suppliers have been added to our website . so customers are clear which suppliers have met the restart conditions. The website also contains information for customers on their rights. 

An Ofgem spokesperson said: 

“Protecting consumers is our number one priority. We’ve made clear that suppliers must exhaust all other options before considering forced installation of a prepayment meter, and consumers can help themselves by reaching out to their supplier as soon as possible if they think they won’t be able to pay their bill, so payment options can be discussed. Our rules on when, and how, a prepayment meter can be installed are clear and we won’t hesitate to take action if suppliers act irresponsibly.   

“We will continue to work closely with consumer groups and suppliers to make sure households understand their rights when it comes to prepayment meters and will regularly review our rules to make sure they are working to protect the most vulnerable. We would also strongly encourage consumers to make sure their personal details and circumstances are up to date with their supplier, so they can be taken into consideration if or when payment problems arise.”