Ofcom investigates Virgin Media over migration of analogue to digital landlines

Ofcom has opened an investigation into Virgin Media’s compliance with our rules while migrating customers from analogue to digital landlines.

We have been clear that during this process telecoms companies must ensure they identify, protect and support vulnerable customers. We are concerned about Virgin Media’s compliance with our rules requiring providers to treat vulnerable customers fairly.

We are also concerned about the company’s compliance with our rules requiring providers to take all necessary measures to ensure uninterrupted access to emergency organisations.

Further information on the progress of this investigation will be published in due course.