Contents Overview What is covered Extent of obligation How to
comply The role of the Office for Product Safety and Standards
(OPSS) Where to find out more Contact us Print this page Overview
The Public Charge Point Regulations 2023 (‘the Regulations’) came
into force on 24 November 2023 to ensure that the experience of
consumers using public charge points across...Request free trial
The Public Charge Point Regulations 2023 (‘the Regulations’) came
into force on 24 November 2023 to ensure that the experience of
consumers using public charge points across the UK is consistent
and positive. This will support the transition to electric
vehicles (EVs) and help the UK reach its climate targets.
The Regulations build on four key areas of the consumer
experience to ensure that consumers:
can easily locate the right public charge point to suit their
needs
have ease of payment across public charge points
can be confident that public rapid charge points will be in
good working order
are able to compare prices across multiple public charge
point networks
What is covered
Charge points accessible to the public must comply with the
Regulations, including those that provide electricity free of
charge, whether this is for the whole charging session or for a
period of the charging event.
The Regulations apply to charge points intended for public
access, excluding those:
at workplaces that are not open to the public at any time
at residential premises
used in specific occupations such as emergency services
for exclusive use by a vehicle produced by a specific
manufacturer
Extent of obligation
The Regulations place requirements on the charge point operator
responsible for overall operation and consumer-facing
responsibilities of public charge points.
A charge point operator means the person responsible for
operating a public charge point, whether as an owner or on behalf
of a third party.
How to comply
Dependent upon the type of public charge point, operators may
need to comply with the following:
contactless payment: must be provided for certain public
charge points
roaming: operators must enable consumers to pay through at
least one third party roaming provider at their charge points
reliability: average across network of 99 per cent for rapid
charge points alongside publication of that reliability
helpline: operators must provide a free to use 24/7 staffed
helpline
open data: operators must use the Open Charge Point Interface
(OCPI) to hold and open data. Certain data must also be made
public
pricing: total rate of a charging session must be displayed
clearly in pence per kilowatt hour
reporting: operators are required to regularly provide
reports to OPSS and The Office for Zero Emission Vehicles (OZEV)
Our approach to addressing non-compliance by those we regulate is
set out in our Enforcement Policy, which should be read alongside
guidance on the specific enforcement actions available to us
under the regulations, and associated rights to make
representations or appeal.
