Consumer Council for Water report

The Consumer Council for Water has today published a report on the complaints made to water companies in England and Wales by households in 2022/23.

The Government’s statement is as follows.

Water Minister Rebecca Pow said:

“This level of complaints is yet another measure of how the water sector needs to step up and deliver for its customers. The Government’s Plan for Water sets out how more investment, stronger regulation and tougher enforcement will transform the current system and, to ensure we see the improvements required, I will be meeting with poor performing water companies in person to scrutinise their plans.”

Background information:

• The government welcomes Ofwat’s new customer focused licence condition, which will enable Ofwat to take action against companies when customer service falls short.
• In response to the recent Ofwat performance report, the Secretary of State made the following statement and a summary of recent actions on water by government is also included: https://www.gov.uk/government/news/environment-secretary-statement-on-ofwat-performance-report
• On water company business plans, the Secretary of State has made the following statement: https://deframedia.blog.gov.uk/2023/10/02/water-company-draft-business-plans-published/