Consultation outcome: The consumer experience at public electric vehicle chargepoints

Government response to the 2021 consultation on consumer experience at public chargepoints

Improving the consumer experience at public chargepoints: impact assessment

Detail of outcome

The agreed actions of the consumer experience at public chargepoints consultation are that we will mandate:

• a minimum payment method for all new chargepoints 8kW and over, as well as retrofit existing chargepoints at 50kW and over
• pricing transparency to guarantee a consistent pricing metric across the public network
• industry-led payment roaming to support consumers and fleets with ease of payment
• a data standard for all chargepoints with all open and some dynamic data made available to consumers as standard
• a 99% reliable charging network across all rapid chargepoints including the strategic road network