The Insolvency Service is the first beta partner to work with the
Government Digital Service (GDS) on their new digital form
building platform – GOV.UK Forms.
GOV.UK Forms will allow government departments and arm’s length
bodies to easily create accessible online forms themselves, which
will enable customers to share information in a timely and
accessible manner.
The new online forms built using GOV.UK Forms will have a
consistent look across all departments, and by meeting government
accessibility standards, will allow all users to quickly and
easily provide their information.
GDS are running a private beta testing
phase after which they hope to make GOV.UK Forms available to all
government organisations. The first partnership has seen GDS and
the Insolvency Service collaborate to develop the Amend a redundancy claim:
holiday pay accrued form.
The holiday claim accrued amendment form will allow people, who
have previously made a claim for redundancy pay, to easily
provide updated information regarding their applications using an
online form.
Customers will no longer have to download and submit a word
document or call the Insolvency Service’s helpline, making
processing claims a quicker and simpler process.
The holiday claim accrued amendment form is one of six amendment
forms used by the Insolvency Service’s Redundancy Payment
Service, and the Insolvency Service and GDS are looking to create
digital versions of the others forms in the future.
John Wheatle, Director of Business Services Division for the
Insolvency Service, said:
The new online holiday claim accrued amendment form is an
exciting development for the Insolvency Service and will help
boost our levels of customer service. Customers, who are already
in difficult personal circumstances, will be able to easily amend
their redundancy claims and notifications will be sent straight
to the relevant people, reducing errors and speeding up the
process.
We are very proud to have worked with GDS on this innovative
project and hope that the new form provides a good launch pad for
us to transition other forms online, as well as other areas of
government to develop their own forms in due course and provide
excellent customer service.
Clara Barnett, Deputy Director of Digital Service Platforms for
the Government Digital Service, said:
This has been a great collaboration with the Insolvency Service
and has demonstrated the value and huge potential of GOV.UK
Forms.
By helping teams across government create simple and accessible
online forms, we’re making it easier for end-users to access
government services. We’re also improving the quality of data
which the government collects, through simple validation and
better form design, as well as speeding up processing times.
