As water companies issue customers' water bills for next year,
showing an average increase of 1.7%, or about £7, Ofwat has
called on water companies to make providing support for customers
struggling to pay a top priority.
While overall water bills are a real-term cut, as they are below
inflation, there is variation across England and Wales and some
customers' bills will reduce by 6% while others will increase by
10%.
Ofwat has challenged companies to do more to help customers and
in particular to help those struggling to afford
bills.
, Ofwat interim Chief Executive,
said:
"Many households are worried about their bills, and we expect
water companies to play their part in supporting customers. Our
research shows that only 15% of customers know about the
financial help available to them, and just 3% are actually
getting financial support from their water company.
"Those who are struggling need to know that there is help
available. Offering a helping hand to those who need it
must be a top priority for water companies and we want to see
them being proactive, creative and supportive for their
customers. If customers are worried, they should talk to their
water company, affordability charities, or CCW.
"But this isn't just about the bills. Companies need to
demonstrate they are providing great value with excellent service
to customers while at the same time caring for our environment,
responding to the real concern about their impact on our rivers.
Customers are looking for more from their water company and they
should rise to meet those expectations."
//ENDS//
Notes to editors:
-
Water UK
announcement – Water bills forecast to see below-inflation
increase of 1.7% with a range of support available for those
struggling to pay
-
CCW announcement –
Households can act now to prevent water bills from adding to
money worries
- A full breakdown of bill changes can be seen on CCW's website or
Discover Water
