We want to engage with the full range of customers who
regularly complete land and property transactions. This
includes banks, lenders, government institutions,
technology platform providers and conveyancers. We’ll
invite members to raise topics for discussion, share
thoughts on what the priorities for change look like and
agree further forums, one-to-one discussions and focus
groups.
We launched Business Gateway in 2010 to offer customers
seamless integration with our services. Almost 2,000
customers use Business Gateway and in April 2021 we saw
11 million requests through the channel.
The use of technology has changed a great deal in the
last decade and continues to change as new solutions come
into the market. We want to upgrade the Business Gateway
service to meet those changing customer needs, and work
with the community to define a service that supports
further streamlining and automation of the conveyancing
process.
As an organisation that embraces Agile technology
development, we’ve committed to putting our customers at
the forefront of design. Researchers are working
alongside product managers and technologists to make sure
new services and service improvements meet the needs of
our diverse range of customers. Launching the community
to help guide the next phase of development for our
Business Gateway services ensures this practice remains
at the heart of the work.
The roadmap will be published in the next few weeks for
all customers to review, which will help inform
everyone’s budget and planning processes.
Find out more and join the Business
Gateway community.
