Guidance: Advice for decision making: staff guide

This advice for DWP decision makers covers:

• Universal Credit (UC)
• Personal Independence Payment (PIP)
• contribution-based Jobseeker’s Allowance (JSA) and contribution-based Employment and Support Allowance (ESA) for people who are eligible for Universal Credit

The advice in the Decision makers’ guide applies in all other cases.

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:

• Universal Credit

• Personal Independence Payment

• Jobseeker’s Allowance
• Employment and Support Allowance