With most of SLC working from home, we are finding
different ways to track and understand our customers’
sentiment and the things they are worried about.
Our social media channels have increased in popularity and
are proving an effective way of doing this and that’s why
we recently announced the extension of the application
deadline for full-time, returning students in England and
Wales until 30th June.
We process many hundreds of thousands of funding
applications each summer and this year, as always, our
priority is to ensure that students have their funding in
place for the start of term. However, we recognise that
this is not a “normal” year for anyone and that it was
important to extend the deadline as far as we reasonably
could.
I must stress however that it remains the case that all
students should get their funding applications in as early
as they can, as it’s the only way to be sure of having a
full allocation of funding in place for the start of term.
We do everything we can to process late applications but,
when we need to, gathering evidence can be complex and
takes time.
Deadlines are in place for good reason and meeting them is
the best possible way to ensure peace of mind, as well as
of securing full funding for the new term.
None of us underestimates how challenging this year has
been and I’d like to publicly thank everyone for their
continuing hard work, to enable us to deliver our service
to customers.
We hope the extended deadline is helpful.
We recognise that new and returning students will have
questions about their student finance applications and to
help them we will be hosting a Facebook Live session
on Student Finance
England’s Facebook page on Monday 22nd June at
1pm.
